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Join one of our live sessions on where to start with AI in operations. Free and practical.
Next date to be announced
Live webinar
Made in the Netherlands
The platform that turns your
team into AI builders.
We believe AI should make your team stronger, not replace it. When your own people build the AI, you get efficiency gains, better service and room to grow.
Customer Operations· agents built by your team
14 skills live
+3 this month
Your ops team
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Sanne
Customer support
5 skills
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Daan
Operations lead
4 skills
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Priya
Owner success
3 skills
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Lotte
Team lead
1 skill
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Mark
Claims
Building now
Agents & skills they built
Support agent
Live
6 skills
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Booking questions
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Payment follow-up
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Refund policy check
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Cancellations
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Replies in any language
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Damage waiver questions
New
Onboarding agent
Live
4 skills
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Listing check
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Owner welcome
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Missing documents
New
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Photo quality check
New
Claims agent
In progress
2 skills
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Damage claim intake
Mark is building
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Evidence checklist
“My busiest inbox is now covered fully.”
70%faster replies
How your team becomes AI builders
Your team builds. We make sure it works.
Your people don't need to code, and they don't have to figure it out alone.
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01 Days, not months
We build your first agent together
We start with one real process from your own operation. Our team sets it up side by side with yours, on your own work, not in a classroom.
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02 No code
Your team takes the wheel
Agents are written in plain language. If someone on your team can explain how they handle a case, they can build the agent for it. Your team stays in control.
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03 We stay on
Grow, agent by agent
Every correction makes the next draft better. Your team adds the next process when they're ready, and we stay on as your partner, not just a vendor.
What it means for the business, with the same team:
- ~70% faster replies
- 5x more ticket volume
- ~80% lower tooling costs
Meet the AI Builders
They’ve already done it.
Team members and team leads who went from doing the work to building the agents that do it.
Allie
Fleet Specialist · Goboony
Seeing the impact of my own updates has made me want to dig deeper.
- Before
- Spent hours checking listings and drafting repetitive emails.
- Now
- Owns the workflow end to end: builds it, improves it.
Mattia
Ops Specialist · Yescapa
That was the moment it stopped being an experiment and became part of the team.
- Before
- Chased the queue and checked tickets.
- Now
- Improves how the team works: the knowledge base, the next flow.
Denise
Senior Support Agent · Yescapa
Nothing prepares you for the energy you get the first time a customer says thank you to a flow you set up yourself.
- Before
- Answered the same questions hundreds of times a week.
- Now
- Builds the flows that answer them, steps in when needed.
Josh
Community & Support Specialist · Campercontact
I no longer have to spend two days catching up from the weekend.
- Before
- All day in five inboxes, repeating the same answers.
- Now
- Improves the agent that covers his busiest inbox.
What you can build
Built for every process in your operation.
Platform features
One toolbox for your whole operation.
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Step 01
It comes in
Every channel lands on one board.
Anna Weber
“Wann bekomme ich meine Kaution zurück?”
- Just now
- Email & forms Every inbox and contact form
- WhatsApp Two-way, including follow-ups
- Events Workshops, webinars and sign-ups
- API & webhooks Cases from your own systems
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Step 02
It gets understood
Sorted and routed before anyone looks.
Anna Weber
When do I get my deposit back?
- Deposit question
- German
- → Deposits agent
- Every language Read in yours, answered in theirs
- Knowledge Your policies, FAQs and past cases
- Card routing The right agent or person, every time
- Insights Why customers write, month by month
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Step 03
It gets prepared
Agents check, act and prepare the reply.
Anna Weber
- Booking #4821 found
- Deposit returned on 12 Sept
- Reply prepared in German
- Microprompts Small steps your team combines
- Assistants A specialised helper per process
- System actions Work in your tools via API and MCP
- Follow-up chains Reminders and next steps, on time
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Step 04
It gets done
Your team stays in control.
Anna Weber
Sanne approved the reply- Sent · 3 min
- Done
- Automation or human in the loop Fully automatic, or approve, edit and reject
- Quality checks Every output against your guardrails
- Eval sets Test changes on real past cases
- Learning from edits Every correction improves the next
- Boards · every case in one view
- Test environment · where your team tests it before it goes live
Get started
Ready to work with
Elmtrail?
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Time needed:2 min
Free Guide: AI in your operations
No time for a webinar? Get the same insights in a practical guide. Read it in 15 minutes, share it with your team, and decide your first step.
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Time needed:30 min
Talk to us
Tell us about your operation. We'll show you where agents make the biggest difference, and what it would cost.
Get in touch
Gwendolyn & William
Before you start
Questions ops leaders ask us.
Turning your team into AI builders sounds like a big change. It's smaller than you think, and you won't do it alone.
Ask us directly →
Does my team need to code?
No. Agents are set up in plain language, on a board your team works in every day. If someone can explain how they handle a case, they can build the agent for it.
How much time does this cost my team?
We do the heavy lifting on the first agent, together with your team, on their own work. After that, you decide how much time a week you put in. The more you put in, the more time you win back.
Is this software or a training programme?
Software. Elmtrail is the platform your agents run on, every day. The training is simply how we get your team building on it fast.
What if it doesn't work for us?
Then we decide together which steps to take. We start with one process and measure it together: volume, reply time, approval rate. And the AI Transformation Workshop comes with a money-back promise.